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VOL. 2, ISSUE 1 (2026)
Electronic-based government system in Pasuruan Regency
Authors
Wahyu Kurniawati, Kridawati Sadhana, Dodot Sapto
Abstract
The Electronic-Based Government System (SPBE) aims to realize effective,
efficient, transparent, and accountable governance and improve the quality of
public services. The background of this study shows a gap between the policies
formulated and their implementation in the field, as evidenced by the SPBE
index data for Pasuruan Regency, which was 2.47 in 2024, according to
MENPAN-RB. This study focuses on describing and analyzing the Implementation of
the Electronic-Based Government System (SPBE) of the Communication and
Informatics Office and the supporting and inhibiting factors for the
implementation of the program using aspects such as SPBE governance, SPBE
management, information and communication technology audits, SPBE
implementation, and SPBE monitoring and evaluation. This study uses a
qualitative descriptive method, with data collected through interviews,
observations, and documentation. This approach allows for in-depth analysis of
factual conditions in the field and those directly felt by informants. This
study uses Moleong's data analysis techniques. The results of this study
indicate that the implementation of SPBE Diskominfo has encouraged changes in
public service patterns, strengthened government support, increased the
availability of ICT infrastructure, enhanced human resource competencies, and
increased budgets. However, the main obstacles to the implementation of SPBE
Diskominfo lie in suboptimal coordination among regional apparatus, limited
numbers of technical human resources, the high technical dependence of regional
apparatus on Diskominfo, and the uneven internalization of a digital-based work
culture within the Pasuruan Regency bureaucracy. This study recommends steps to
overcome these obstacles, such as establishing derivative regulations for
technical operations or technical SOPs, establishing an SPBE coordination
forum, increasing technical-related human resources, holding technical audits
by authorized institutions, the need for adjustments to user assistance
mechanisms and schemes, strengthening periodic monitoring mechanisms, and
improving supporting evidence verification instruments in SPBE.
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Pages:93-98
How to cite this article:
Wahyu Kurniawati, Kridawati Sadhana, Dodot Sapto "Electronic-based government system in Pasuruan Regency". International Journal of Applied Review
, Vol 2, Issue 1, 2026, Pages 93-98
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