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VOL. 1, ISSUE 2 (2025)
Development of a chatbot for Edo State University, Iyamho (ESUI)
Authors
Michael Oyegun Daniel, John Temitope Ogbiti
Abstract
This project centers on the design, development, and implementation of
an AI-powered chatbot system to enhance administrative efficiency and academic
support at Edo State University Iyamho (ESUI). Aimed at academic and
non-academic staff, as well as students, the chatbot utilizes natural language
processing (NLP) through the Rasa framework to automate routine tasks, provide
instant access to institutional information, and foster collaborative learning.
Deployed on a web platform, the system integrates with Edo State University
(ESUI)’s Human Resource (HR), academic, and course management systems,
supporting functionalities such as timetable retrieval, leave processing,
course material summarization, and peer-help discussions. Developed using agile
methodology, the project prioritizes iterative refinement based on stakeholder
feedback. Preliminary testing indicates high query resolution rates, with
expected outcomes including reduced staff workload, enhanced student
engagement, and improved operational efficiency. Challenges such as data
quality and user adoption were addressed through collaboration and interface
optimization. Pending validation with lecturers, this chatbot represents a
pivotal advancement toward modernizing university operations and creating a
technology-driven educational environment at Edo State University, Iyamho
(ESUI).
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Pages:221-227
How to cite this article:
Michael Oyegun Daniel, John Temitope Ogbiti "Development of a chatbot for Edo State University, Iyamho (ESUI)". International Journal of Applied Review
, Vol 1, Issue 2, 2025, Pages 221-227
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